The participant coming from Australia had transferred twenty Euros and received 900 Pounds but faced repeated cancellations regarding the girl withdrawal requests in revenge of getting submitted all needed files. The Girl knowledgeable unresponsive customer support and a disabled survive conversation, which often raised issues about potential issues connected in order to Platincasino’s accessibility inside Australia. The Particular Issues Team experienced expanded typically the analysis time period nevertheless ultimately had in buy to deny the particular complaint because of to the particular participant’s lack regarding reaction to become capable to questions.
Right After several tries and connection together with the particular casino, the disengagement has been ultimately recognized, plus typically the winnings had been awarded in purchase to the player’s accounts. The Particular player through Philippines required assistance together with a impending withdrawal regarding €4538 right after earning, as the girl first disengagement had already been terminated in inclusion to the lady faced holds off in file confirmation. Regardless Of posting the necessary documents, including a paper assertion coming from the particular lender, the girl do not necessarily receive a satisfactory reply from customer care, and the particular VIP group suggested the girl to be patient.
P: Repayments
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The participant experienced effectively taken their particular earnings making use of Skrill or Crypto, advising other players in order to make use of the particular similar methods because of to the particular casino’s stringent disengagement policy. The Particular issue had recently been successfully solved and the particular complaint has been shut. He Or She said that his €100 was his personal cash plus not a win, yet the particular on range casino insisted it had been subject to end upward being in a position to gambling requirements despite typically the player becoming incapable to perform.
Typically The complaint has been rejected as the particular on collection casino served by it’s terms plus problems. The Particular player challenges in order to withdraw the balance as the particular on collection casino is asking for a not existing document to be in a position to validate his bank account. The Particular complaint was fixed as typically the gamer received validated plus take away his stability. Typically The player from Austria desires the girl build up in order to be refunded considering that typically the online casino doesn’t maintain Austrian Permit. We’ve rejected this specific complaint as each the particular player’s explicit request. The Particular gamer’s incapable to end upwards being capable to reopen their bank account following being self excluded coming from the online casino.
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- The player afterwards proved of which the particular disengagement has been processed efficiently, therefore we all noticeable this complaint as solved.
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- This Individual manufactured current debris together with a various verified credit score cards nevertheless will be unable to accessibility typically the old one, which usually is unrelated to the winnings.
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Right After a sequence of exchanges together with the Problems Group, the player confirmed of which Platincasino got lastly compensated out there their winnings. Typically The gamer coming from Philippines got deposited cash through BNB (Binance) cryptocurrency to become capable to Platincasino, yet typically the casino got refused getting typically the down payment. The player had waited for 35 days and nights and has been uncertain of the next methods. We All got requested with respect to added information concerning typically the down payment approach plus then attained out there in purchase to the particular online casino for their own reply.
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The Particular participant through Sweden asked for a disengagement less than a few of weeks before to end upwards being capable to submitting this complaint. The Particular player from Australia had the bank account blocked by Platincasino in add-on to requested a listing of the transaction dealings. The gamer verified of which this individual got exceeded the particular KYC confirmation and insisted about getting a transaction list from his enrollment date to be in a position to that point. We informed the gamer of which all of us had been not able to deal with problems connected in purchase to GDPR problems in add-on to recommended him to contact the correct government bodies. The Particular gamer through Australia had exceeded the particular confirmation method, yet got trouble together with his withdrawal request at Platincasino. This Individual got submitted all necessary paperwork, yet the particular casino carried on to become in a position to delay their €2,eight hundred payout.
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- The participant from Philippines experienced deposited €80 in inclusion to won €400, but the woman disengagement had been frequently terminated together with excuses about running holds off.
- Despite getting connected with the particular on collection casino, no answer provides recently been presented and the particular online casino promises typically the cancelling was the participant’s duty.
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- Typically The player coming from Sweden had required a withdrawal before in buy to posting this specific complaint.
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Typically The casino confiscated earnings accrued with these sorts of debris. Considering That this has been carried out in complying together with typically the General T&Cs, we all have been forced to become able to decline this particular complaint. The complaint was rejected as all of us did not obtain any type of reply through typically the gamer regarding our messages and inquiries.
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The gamer had been recommended to achieve out there with respect to assistance along with virtually any long term issues. The gamer coming from Austria skilled a display screen freeze while actively playing Crazytime at Platincasino right after placing €10 bet about a reward www.platino-casino.com sport. In Spite Of waiting around for more than 50 percent an hours, he just acquired a refund regarding his bet after waking up. Typically The Issues Team concluded that will the particular bet had not necessarily been completed correctly because of to be in a position to technical problems, in add-on to refunding the bet amount was considered suitable. Typically The player has been educated that will contacting typically the online game supplier might not have yielded additional help, major to the particular closure of the particular complaint.
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The Particular participant coming from Germany experienced recently been seeking to end upward being in a position to withdraw the girl free of charge rewrite profits with consider to 10 days and nights, nevertheless her asks for have been continuously canceled. The Lady experienced formerly already been validated in add-on to experienced contacted the particular financing department but faced concerns with live conversation plus e mail replies. The complaint has been closed as the particular participant verified the woman drawback experienced recently been recognized and zero additional reply had been acquired. The participant coming from Australia noted that her disengagement got been pending given that This summer 29, 2024, regardless of possessing completed all reward requirements.
The gamer from Australia had self-excluded themselves yet was continue to in a position to make a downpayment associated with €80 prior to the entry got blocked. The participant got supplied the particular fb timeline regarding the activities and verified of which typically the casino experienced been conscious associated with their request with respect to a return. We All experienced requested regarding more evidence, which includes the particular affirmation received through the casino plus resistant of the particular deposit. Nevertheless, typically the gamer informed us that typically the concern experienced recently been solved plus typically the on range casino had returned the money. Typically The gamer through Australia experienced already been unsuccessfully trying with regard to several weeks to end upward being capable to withdraw €820 through Platincasino.
